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Scroll down to get answers to some of our most frequently asked questions. If you don’t have an answer below, please be sure to contact us! You can also request an appointment online by clicking here.
What types of pets do you see as patients?
We currently treat all dogs and cats.
What’s the best way to schedule an appointment?
Please call (715) 268-6226 to book a convenient appointment time. We are open Monday through Friday 7:30AM – 5:00PM and Saturday from 8:00AM – 12:00PM.
What types of appointments do you make?
We make appointments for general wellness (exams, vaccines, prevention) as well as injured or ill patients, and surgeries.
When should my puppy / kitten start being vaccinated?
The typical vaccine series starts between 6-8 weeks of age and then a series of vaccines is needed 2 more times, typically 3 to 4 weeks later.
Do you have a pharmacy where I can purchase medication?
Yes, to purchase medications there needs to be a doctor/patient relationship. Dewormers are the only medications that will be dispensed without seeing the veterinarian, but that relationship must still be valid.
Do you sell food and other health products?
Yes, we have a variety of prescription and non-prescription foods including Royal Canin, Hill’s, and Purina. We also have an extensive selection of flea treatments, ear cleaners, medicated shampoos, dental hygiene products, dental chews, joint supplements, catnip, and anxiety composures.
How old does my pet need to be for a spay or neuter?
The recommended ages are 12 weeks for a spay and 10 weeks for a neuter. This applies to both puppies and kittens.
What should I expect when I drop off my pet for surgery?
Your pet should be dropped off between 7:30AM-8:00AM and DOES NEED TO BE FASTING for surgery, so no food or treats the night before AFTER 8PM, water is ok. Please bring cats in a carrier or Pet Taxi.
When dropping off your pet, a team member will review pick up options for the afternoon and what works best for your schedule. We do not keep pets overnight and need to be picked up the same day.
What is done to help ensure my pet is safe during surgery?
Our team takes every precaution so that your pet receives the highest level of care and attention. We perform a physical exam, pre-anesthetic bloodwork (as needed) before surgery, and monitor your pet during the procedure and afterward until they go home.
What steps are taken so my pet doesn’t feel pain after surgery?
After the procedure, we will monitor your pet and do a full exam to ensure they are ready to go home. Your pet’s comfort is a priority for us and a variety of pain and relief medications may be recommended to you for at-home comfort as well.
I think my pet ate something that could be poisonous, but seems fine. What should I do?
If during normal business hours call us right away.
What do I do in the case of an emergency and your clinic isn’t open?
In an emergency, call Animal Emergency and Referral Center (AERC) in Oakdale, MN at 651-501-3766.
What forms of payment do you accept?
We accept cash, personal checks, and credit/debit cards. While we do not offer payment plans, you can apply for short term financing through Care Credit.